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Want to check if your trusted doctors are part of our PPO network? Simply search by inputting the zip code where you want to look for care and select “Blue Preferred” as your network.

A World of Choices

Your membership gives you a world of choices. Whether you need care here in the United States or abroad, you'll have access to health care in more than 190 countries.

With a provider network this comprehensive — more than 1 million physicians as well as provider facilities, hospitals and other care centers — most of your care needs are covered in-network, which means savings for you.

Provider networks must contain sufficient numbers of contracted physicians and other health care providers in each specialty and geographic region to enable patients to obtain timely access to all necessary medical care from contracted providers. Network adequacy should be determined before a plan is sold to patients and measured using.

  • In addition, there are hospitals and doctors who are not included in every plan. Please make sure that you search the proper network for the most accurate results. You should contact the provider directly to confirm that they are in your plan network and that the desired service is covered by your plan.
  • Join our provider network. Our provider toolkit includes resources for your practice and patients.

Connecting You to the Best Care

For the best health, you need the best care that’s centered on your unique needs, delivered at the right place at the right time. CareFirst has programs which focus on the relationship between you and your doctor whether a physician or nurse practitioner. These programs provide your doctor with a more complete view of your health needs, enabling him/her to use this information to better manage and coordinate your care, a key to better health.

Today, the PPO network has expanded across the state to include access to the majority of providers in rural and metropolitan communities providing access to most specialties and tertiary care services. At ProviDRs Care, we recognize the importance of providing high quality health care at an affordable cost. With a provider network this comprehensive — more than 1 million physicians as well as provider facilities, hospitals and other care centers — most of your care needs are covered in-network, which means savings for you. Connecting You to the Best Care.

24/7 Care When Your Doctor is Unavailable

Free 24-Hour Nurse Advice Line
Call anytime to speak with a registered nurse. Nurses can provide you with medical advice and recommend the most appropriate care.

CareFirst Video Visit
See a doctor 24/7 without an appointment. You can consult with a board-certified doctor whenever you want on your smartphone, tablet or computer

Continuity of Care

If you are in the middle of treatment or the last trimester of pregnancy and your doctor doesn’t participate with CareFirst, you may be eligible for our Continuity of Care process. This process allows you or your dependents to receive care from out-of-network providers for up to 90 days. Complete the Continuity of Care form and submit it to CareFirst to determine if you qualify for this process.

Viewing and printing this document requires Adobe Acrobat Reader, which can be downloaded free from the Adobe site.

Nationwide, more than 96% of hospitals and 91% of professional providers contract directly with Blue Cross and Blue Shield companies.

1,006,430 physicians are in-network

Welcome to Contra Costa Health Plan's Provider Online Search Engine

Cards

  • Or call: 1-877-661-6230 (Option 2)
    Or write:
    Contra Costa Health Plan
    Attn: Member Services
    595 Center Avenue, Suite 100
    Martinez, CA 94553

  • Or call: 1-877-800-7423 (Option 6)
    Or e-mail:
    directoryupdates@cchealth.org

Contra Costa Health Plan has been serving the health care needs of Contra Costa County for over 40 years. This directory gives members, potential members and providers' access to our network of physicians, pharmacies, hospitals and ancillary providers.

Provider Network & Wireless Cards Driver Download

Here you can search for providers that participate with Contra Costa Health Plan's two networks consisting of over 5000 primary care providers and specialists. If you are a member or potential member it is important for you to understand how our two networks are organized.

CCHP has 2 Provider Networks to choose from.

Our Regional Medical Center Network (RMC) has 10 Health Centers conveniently located throughout the county and the Regional Medical Center Hospital in Martinez. This network contains both primary and specialty care providers to choose from. Members who are enrolled in County Employee Plan A, Plan A2T, Plan A2P, IHSS Plan and Senior Health Basic Plan must chose providers from this network only.

Our Community Provider Network (CPN) is a network of community based private providers of primary and specialty care. Most hospitals in Contra Costa County and the immediate surrounding area are participants. Members who are enrolled in our Medi-Cal Plan, County Employee Plan B, and Senior Health Plus Plan can chose providers from this network or from the Regional Medical Center Network.

To select the Kaiser Permanente Medical Group as your PCP, you must have been a recent Kaiser member or meet other criteria to qualify. Please refer to the Kaiser Assignment Criteria document located at cchealth.org/CCHPmaterials or contact Member Services at 1-877-661-6230 (press 2) for more information. You can also access the Kaiser online directory.

This directory is for informational use only. If you are a member and would like to choose one of our Primary Care Providers, please contact our Member Services department at 1-877-661-6230 option 2.

Network

Members are entitled to receive full and equal access to covered service including members with disabilities as required under the American with Disabilities Act of 1990 in section 504 of the Rehabilitation Act of 1973.

Potential members may contact our Marketing Department at 1-877-661-6230 option 6. They will be able to assist you in making the best health plan choice for you.

Updates

The information in your search results reflects our records at the time of our last update to the search website, which is updated nightly. To report incorrect provider information, members can contact member services by calling 1-877-661-6230 option 2 or by email: cchp@cchealth.org and Providers or the general public can contact Provider Relations at providerrelations@cchealth.org or by calling 1-877-800-7423 option 6.

Validations and Limitations

The information reported on this Web site is based on the information provided to CCHP from the participating provider and/or verified by licensing and accrediting entities. This information is subject to change without notice. To report incorrect provider information, members can contact member services by calling 1-877-661-6230 option 2 or by email: cchp@cchealth.org and Providers or the general public can contact Provider Relations at directoryupdates@cchealth.org or by calling 1-877-800-7423 option 6.

Network

In an effort to provide CCHP members and providers with useful information to make decisions, CCHP updates provider and facility information within thirty (30) business days after we are notified of a change. The online search engine updates nightly based on information entered that day. In addition, on a quarterly basis, CCHP emails a Network Update link to each provider, provider group or facility to report any changes to the information CCHP has on file. Hospital information is verified by viewing the information listed on their website.

Accepting New Patients: This provider accepts both new and existing patients. We collect this information when providers join the network and is reviewed quarterly at the time of the provider network update. If the provider no longer accepts new patients, the provider is required to notify CCHP within five (5) business days. We are dependent on the accuracy and timeliness of changes to the information being reported to CCHP by the providers.

Board Certification: Information on board certification is verified at the time of credentialing and re-verified at least every three years at the time of re-credentialing. The most current board certification status can be verified at The American Board of Medical Specialties website. Board certifications for most Doctors of Osteopathic Medicine (D.O.) can be viewed free at osteopathic.org

Hospital Affiliation: This information is collected from the provider at the time they initially join the network and verified upon initial and recredentialing, quarterly through the Network Update link, and reviewed on an annual basis. PCP's are not required to have hospital privileges. All of CCHP contracted hospitals utilize hospitalists to admit and provide services to inpatient members.

Languages Spoken: These abilities are self-reported by the providers in the CPN network when the provider joins the network and at the time of recredentialing. CCHP does not verify these skills. Providers in the CCRMC network are certified in languages spoken in addition to English. Language interpreter services are available 24 hours a day, 7 days a week at no cost to the member. CCHP discourages the use of family members, friends or minors to interpret or translate materials. Members have the choice to refuse professional interpreters and use adult family members or friends. Providers must document this choice in the member's medical record. For further assistance, members can contact Member Services at 1-877-661-6230 option 2 and providers can access interpreter services at 1-877-800-7423 option 4 or directly at 1-866-874-3972.

Medical group: This information is collected from the group at the time they initially join the network. On a quarterly basis, CCHP emails a Network Update link for the group to report any changes to the information CCHP has on file.

Specialty: A provider's specialty is identified when they join the health plan network. Specialty is verified when the practitioner joins the network and at the time of recredentialing through state licensing and board certification. In addition, on a quarterly basis, CCHP emails a Network Update link to each provider to report any changes to the information CCHP has on file.

Facility: CCHP updates facility information daily as changes are reported by the facility. In addition, on a quarterly basis, CCHP emails a Network Update link to each facility to report any changes to the information CCHP has on file.

Quality Data: Hospital quality data is available through the Joint Commission website, through the link to Quality Check. By entering a hospital name, the accreditation status and quality measures are listed. Information regarding quality is obtained by the Joint Commission at the time of survey, as new information becomes available and at resurvey.

Accreditation: This information is collected at the time the facility initially joins the network and then every three years thereafter. Verification is obtained either by contacting the accrediting agency directly or by obtaining a copy of the approval letter or report provided by the facility. Facilities may also notify us at any time regarding changes to their accreditation status. To verify the current status of a hospital visit jointcommission.org

Timely Access to Care: The California Department of Managed Health Care (DMHC) has regulations set forth in Title 28, Section 1300.67.2.2 for health plans to provide timely access to care for our members.

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Timely access standards include:

  • Urgent care appointments not requiring prior authorization: within 48 hours
  • Urgent care appointments requiring prior authorization: within 96 hours
  • Non-urgent appointments for primary care: within 10 business days
  • Non-urgent appointments with specialists: within 15 business days
  • Non-urgent appointments with a non-physician mental health care provider: within 10 business days
  • Non-urgent appointments for ancillary services for the diagnosis or treatment of injury, illness or other health conditions: within 15 business days
  • Telephone triage waiting time not to exceed 30 minutes

Exceptions may apply to the timely access standards if the DMHC has found exceptions to be permissible. Interpreter services are available at all CCHP points of contact where members may reasonably need such services.

If you have a timely access concern, you can contact CCHP's Utilization Management at 1-877-661-6230 option 4 or file a complaint with the California Department of Managed Health Care by calling the DMHC Toll-free provider complaint line at: 1-877-525-1295.

Availability of Hard Copy Directories: Members may request printed directories or have web pages printed and mailed to them by clicking on the link below. Documents will be mailed within five (5) business days of receiving request. To report any errors, click on the link below.


  • Or call: 1-877-661-6230 (Option 2)
    Or write:
    Contra Costa Health Plan
    Attn: Member Services
    595 Center Avenue, Suite 100
    Martinez, CA 94553

  • Or call: 1-877-800-7423 (Option 6)
    Or e-mail:
    directoryupdates@cchealth.org

Provider Network & Wireless Cards Driver Download Windows 10

* Translation services available for most languages. See our linguistic access and accessibility policy.

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